Here at Cannatrends we want to ensure that your experience is the best. If you’re not completely satisfied with your purchase, you have the option to return it to us within 30 calendar days after receiving it at your delivery address.

What are the conditions for returning my product(s)?
Perishable items (e.g. hemp seeds or cbd oil) do not qualify for a return. However, if you are not satisfied with a perishable product, please get in contact with ou support, and we may be able to help in a different way.
For hygienic reason, bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return if they are unused and sealed in their original packaging.
All items must be returned in their original packaging sealed, unopened, unused, and undamaged.

How do returns work?
If you wish to return an item, please contact us. Products can only be returned to us after this has been approved by a member of our team.When your product is eligible for a return, you’ll receive an e-mail from us with further instructions. If not, we’ll also let you know of course.

Are returns free of charge?
Return costs incurred by the customer are non-refundable unless the item arrived damaged or is being returned under warranty.

How long does it take for my return to be processed?
Your return will be processed after reception

If your item was damaged upon delivery, please inform us as soon as possibl. Please send us an e-mail to the support, with a picture of the damaged product and your order number. We’ll then get back to you as soon as we can with a suitable solution.

I received an incomplete order. What should I do?
We are sorry for a incomplete order, please let us know as soon as possible. We’ll then get back to you as soon as we can with a suitable solution.

I received the wrong product. What should I do?
We are sorry for a incomplete order, please let us know as soon as possible. We’ll then get back to you as soon as we can with a suitable solution.

How does the refund procedure work?
In case of a refund we will ask for a valid international bank account number (IBAN) and the BIC code of your bank. We will process the refund within 5 business days after we received all the required data. It should be taken into account that it can take 1-2 business days for the banks to process the bank wire transfer.